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NALS members now 'licensed' to let

publication date: Sep 15, 2009
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Caroline PickeringLetting agents bearing the NALS kitemark are now fully licensed to let under the NALS scheme.

1800 letting agency offices across the UK will shortly have a new kitemark denoting that they are licensed to let property. These offices are all members of the National Approved Letting Scheme (NALS) ; previously the agents were ‘accredited members of NALS’ – now they are now ‘licensed’.

NALS Chair, Caroline Pickering, comments, “All letting agents bearing the NALS kitemark are now fully licensed operators under the NALS scheme. This is a compelling proposition for agents, landlord and tenants given that the consumer directly engages with the term ‘licensed’ and instantly connects this with protection, demonstrable quality and a benchmark of acceptable standards.”

The National Approved Letting Scheme is a Government-supported scheme for letting agents that establishes minimum levels of customer service and accounting. Members must have Professional Indemnity and Client Money Protection insurances and be members of a redress scheme such as The Property Ombudsman.

A new ‘licensed’ kitemark will be supplied to members by the end of September. Caroline Pickering says, “We all know and relate to the term ‘licensing’. It’s about making it easy for the tenants and landlords to understand what a NALS licensed firm means – essentially that’s protection. We believe it is important we ensure that the consumer is absolutely clear which agents will deliver clearly defined standards of service, this is one of the measures we are putting in place to guarantee this.”

The use of the word ‘licensed’ is another step towards the regulation of letting agents and landlords and NALS is one of several organisations working towards the stewardship of a regulatory scheme. Their ‘Framework for Licensing’ has been presented to the Housing Minister.

For more information on becoming licensed through NALS, click here.