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The BTEC Diploma in Residential Lettings

publication date: Mar 31, 2010
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Property franchise Northwood reached a major milestone when it became the first UK lettings business to be granted a licence from the Guild of Lettings and Management to teach its internationally recognised BTEC Diploma in Residential Lettings.

With a strong commitment to training its 70 franchises, Northwood has embraced the qualification which offers practical guidance on everything from organising seamless moves to vetting tenants and carrying out inventories.

“This qualification is designed to ensure the highest standards of professionalism and provides agents with a comprehensive working knowledge of the property management and lettings industry,” said MD Nick Cooper. “The course material is a valuable reference tool for newcomers; more experienced agents can take a faster-paced approach to the final qualification. We aim to have at least one member of staff in each office with the BTEC.”

Ella Dickens, Northwood’s Senior Training Manager withSusie Crolla, CEO of the GLM, said, “This qualification reinforces the sector’s emphasis on professionalism. Northwood has been given this opportunity, not just because its investment in training, but because of the commitment to the professional development of its franchisees. We have had very positive feedback from the franchisees and are proud to be partnering Northwood.” Isobel Thomson, of NALS said, “The BTEC is highly regarded and we congratulate Northwood on the new accreditation which can only be to the benefit of their staff and the consumer.”

The BTEC is a level 4 Diploma in residential lettings management; a year-long course involving eighteen 1,000-word assignments, a 6,000 word project and a three-hour exam at the end. Students gain a deeper insight into the legislation and workings of the lettings industry through a combination of tutorials, self-study and research. There are currently 150 students across the country studying for this BTEC.


Julie Ann Hills, lettings manager at DW Smith & Co, Hanham, Bristol, was awarded a Distinction in her final examination and project, as well as in all 19 course modules in the Level 4 BTEC Professional Diploma. She is the first student this year to be awarded the Distinction grade and only the fourth out of several hundred students seeking the qualification through the GLM over the past three years.

A Bristol University honours graduate, Julie Ann runs the Hanham agency with her twin brother David. She says: “Landlords and tenants are faced with a constantly changing regulatory landscape. The Diploma studies confirmed my belief that we need to enhance our knowledge to give clients the best and most up-to-date advice. I found the course challenging, but rewarding.”

Susie Crolla comments on the achievement, “It is very unusual to gain a Distinction; the standards are high and the criteria strict. Julie Ann has put a great deal of time and effort into her studying.” Only one in twenty agents has a professional qualification as the industry is not yet regulated. However she believes that regulation is only a matter of time. “There has been an increase in the number of people seeking to become more professional; partly because they want to and partly because they are aware of what is going on politically and they do not wish to be left behind. There is now a real need to invest in staff training.”


MEDICS ON THE MOVE: Carole Stubbs FRSA, says:
“It is imperative that our national network of Medics on the Move franchisees all work to the same business systems and standards. A vital part of the business owners’ training, the BTEC qualifi cation brings professionalism to the industry and gives landlords confi dence in their agent.
Medics on the Move prides itself in working with the GLM in promoting continued professional development for its franchisees. It is a unique selling point in generating business in this sector.”

Robert HallBELVOIR LONG EATON: Robert Hall, GLM’s youngest ever candidate, says:
“Studying for the BTEC has really helped me in my job as a Lettings Negotiator. It has given me a much more in-depth knowledge of the legal requirements and technical issues affecting lettings. It has enabled me to deal with landlords, tenants and other clients.